Call Us
1.888.245.9622contact
Hours of Operations
Billing/Sales—9a-5p Pacific Time daily (closed major US holidays)
Tech Support—24/7 365 days of the year
TECH SUPPORT
Technical support is provided via our Helpdesk and is available 24 hours a day, 7 days a week.
The following is the initial response-time promised in our Service-Level Agreement (SLA). Please note that resolution time is dependent upon many factors and is not promised under our SLA.
In order to maintain a high-level of support for all of our clients, we request that you choose your ticket priority appropriately as suggested below.
- High Priority—30 minutes or less
- High Priority tickets are reserved for true emergencies. Examples of true emergencies are when the server is down, your control panel is inaccessible, or you have been blocked by the server.
- Medium Priority—up to two hours
- Medium Priority tickets are our standard ticket priority and cover most of the technical issues that may arise that are not true emergencies or fall under our Low Priority tickets.
- Low Priority—up to six hours
- Low Priority tickets are generally reserved for service upgrades, software installs/upgrades, server changes, and site migrations.
- Sales/Billing Tickets—up to 24 hours
- Sales/Billing Tickets are any tickets that deal with the sale of our service or issues dealing with billing.
PHONE
Our phone should only be used for sales inquiries, billing issues, or emergency support. Our phone-service hours are from 9a-5p Pacific time daily; however, our first priority are support tickets submitted via our Client Area. If we are unable to answer your call or you are calling outside of our business hours, please leave us a message and we’ll get back to you as soon as possible.
1.888.245.9622 (sales/billing/emergencies)
1.978.336.8568 (fax line)
LIVE CHAT
Our Live Chat is mainly for pre-sales questions and other sales inquiries. We will attempt to resolve any support issues raised on our Live Chat, but if the support issue proves to be a little more involved, we will open up a support ticket for you.
The times that our Live Chat service is available vary from day to day. If our Live Chat service is unavailable, please feel free to leave a message or submit a support ticket at our Helpdesk.
If you need to contact us by email regarding any pre-sales questions, service feedback, or any other questions or concerns, please contact us via our client portal at my.powermonster.net.
powerMonster Forums
We’ve just relaunched our community forums, but they are missing one key ingredient: YOU!
Our forums are a great place to meet other powerMonster clients, share and discuss your web sites, send us feedback, make feature requests. and much, much more.
Help us build Your Community TODAY!
powerMonster’s on twitter!
Twitter is great for quick questions, server updates, or just to shoot the breeze.
Are you following us on twitter?
AIM/MSN
We’re not often on AIM or MSN, but if you’re lucky, you may catch us. 
Our AIM/MSN screen name is admin [at] powermonster [dot] net.
SNAIL MAIL
If you ever have any reason to send us snail mail, here is our address:
powerMonster
1575 W Warm Springs Road, Suite 1624
Henderson, NV 89014
US