99.9% Uptime Guarantee

We understand how important it is to have your site(s) available online. For that reason, we offer a 99.9% Uptime Guarantee. That means that we guarantee that your website will have no more than 43.8 minutes of hardware downtime per calendar month. If you experience more than 0.1% hardware downtime in any given calendar month, your hosting account will be credited as follows:

• 99.8%—5% credit
• 99.7%—10% credit
• 99.5%—20% credit
• 99.3%—30% credit
• 99.1%—40% credit
• 98.9%—50% credit
• Less than 98.9%—100% credit

For more information, please read our Service Level Agreement.

30-Day Money-Back Guarantee PLUS

We are so confident that you’ll love our unsurpassed level of service and have a truly great hosting experience with powerMonster that we offer a 100% 30-day money-back guarantee. If you are not satisfied in any way within the first 30 days, let us know and we’ll promptly refund your payment—no questions asked. And we’ll even go one step further—if you’re not happy, we’ll help you to move to similar hosting with another hosting company! Give us a try and experience powerMonster’s Signature Customer Service for yourself. You’ve got nothing to lose.

For more information, please read our Service Level Agreement.

100% Satisfaction Guarantee

Worried about paying for more than a month at a time, but you want to take advantage of the savings? We hear you! We know that at some of the other providers, the service starts out good, but once they have you locked in for a year or more, the service deteriorates quickly. Not at powerMonster. And to put our money where our mouth is, we offer a 100% Satisfaction Guarantee. powerMonster will work hard to make the situation right or refund the unused portion of your payment.

For more information, please read our Service Level Agreement.

monsterLock Price Guarantee

We know you hate price increases. powerMonster promises not to raise our prices on our basic hosting services for any existing customer, ever. We’ll even go one step further. If a better plan at the same or lower cost is ever made available (excluding promotions), upon request, powerMonster will upgrade the customers account and apply any positive difference in cost as a service credit. That’s just one more reason that at powerMonster, it’s different here.

For more information, please read our Service Level Agreement.